Close

What is Close?

Close is an all-in-one CRM designed for sales teams who want to sell more, faster. Founded in 2013 by Steli Efti, the platform stands out for its native integration of telephony (Power Dialer, Predictive Dialer), email, and SMS directly within the CRM.

Close eliminates the need to juggle multiple tools: salespeople call, send emails, and SMS without leaving the interface. The tool claims 50% superior performance in speed compared to competing CRMs and primarily targets SMEs, startups, and growing sales teams.

Key Features

Integrated Telephony with Power Dialer and Predictive Dialer

Outbound calls directly from the CRM. Power Dialer calls leads one by one automatically. Predictive Dialer (Scale plan) calls multiple leads simultaneously and only connects the rep when someone answers. Call recording, one-click voicemail drop, local numbers in ~200 countries.

Multi-channel Email and SMS Sequences

Automated sequences combining emails, SMS, and tasks. Customizable templates, open and click tracking, two-way Gmail/Microsoft 365 sync. All multi-channel communication in a single interface.

Integrated AI

AI Notetaker automatically transcribes and summarizes Zoom calls. AI Enrich enriches lead data in real-time from the web and LinkedIn. AI Drafts suggests personalized follow-up emails. AI Summaries generates activity summaries per lead.

Workflow Automation

Automate follow-ups, task creation, lead routing, and condition-triggered actions. Runs 24/7 without manual intervention from the Growth plan.

Pipeline and Lead Management

Customizable multiple pipelines, Smart Views for filtering and segmentation, duplicate detection, complete activity timeline, up to 300 opportunities per lead and 250 custom fields.

Reporting and Coaching

Real-time dashboards, activity reports by team and individual, pipeline velocity tracking, coaching based on call recordings.

Integrations

Close offers ~100 integrations:

• Email/Calendar: Gmail, Microsoft 365, Google Calendar, Calendly
• Automation: Zapier, Make, Pabbly, LeadsBridge
• Communication: Zoom, Ringover, JustCall, KrispCall
• AI: Claude, ChatGPT (Close GPT), Gong, Fireflies
• Marketing: HubSpot, ActiveCampaign, Customer.io, Clay
• Prospecting: LeadFuze, Uplead, LinkedIn (via Dripify, LinkMatch)
• eSignature: SignWell, GetAccept
• Open API for custom integrations

Pricing

Close bills in USD only. Prices with annual billing:

• Solo — $8/user/month: 1 user only, max 10,000 leads, no workflows — for testing
• Essentials — $32/user/month: Unlimited leads, multiple pipelines, integrated email/calls/SMS, centralized inbox
• Growth — $91/user/month: + Automated workflows, Power Dialer, AI Email Assistant, custom activities — most popular
• Scale — $128/user/month: + Predictive Dialer, roles and permissions, custom objects, unlimited recording

14-day free trial with no credit card required. No long-term contract needed.

Strengths

• Unmatched native telephony: Power Dialer, Predictive Dialer, voicemail drop, numbers in ~200 countries
• Execution speed: clean interface designed for selling, not data management
• Native multi-channel: email + calls + SMS centralized in a single interface
• Powerful and practical AI: call transcription, enrichment, email suggestions, summaries
• Quick onboarding: intuitive interface, no dedicated admin needed
• Excellent value for money: replaces dialer + CRM + email sequencer in one tool
• Solid workflow automation: multi-channel sequences and lead routing
• 24/7 customer support by phone and portal, highly rated on G2 and TrustRadius

Weaknesses

• Aging interface: functional but could use a visual refresh
• Limited integration ecosystem (~100) compared to thousands at HubSpot or Salesforce
• Not suitable for large complex enterprises: limited governance, ERP, or advanced marketing
• Solo plan very limited: 10,000 leads max, no workflows, single user only
• No permanent free version, only 14-day trial
• Interface available in English only

Our Verdict

Close is the ideal CRM for sales teams who live on the phone. Its integrated telephony is the best on the market in this price range. If your sales cycle relies on cold calling and email sequences, Close offers a real competitive advantage over HubSpot or Pipedrive.

AI features (transcription, enrichment, suggestions) add an appreciated layer of productivity. However, if you need advanced marketing automation or a very large integration ecosystem, look elsewhere. Close does one thing and does it exceptionally well: helping closers close.

Average rating: 4.4/5 — based on G2 reviews (4.7/5), TrustRadius (8.9/10), and Capterra (4.7/5).

Frequently Asked Questions

Is Close suitable for French-speaking teams?

The interface is English-only but remains very intuitive. Emails, SMS, and templates can be written in French. French local numbers are available for telephony.

Can Close replace HubSpot?

For 100% sales teams, yes — with superior telephony and often lower cost. HubSpot remains better for teams also needing marketing and support. The two integrate natively if needed.

Does Power Dialer work internationally?

Yes, Close offers local numbers in ~200 countries. Power and Predictive Dialer work internationally with competitive rates compared to separate telephony solutions.